Thursday, November 19, 2009

Sometimes You Just Have to Complain

We've all been there...something just doesn't go right when you are traveling. If it's something that needs to be fixed or something someone needs to know about...keep these tips in mind.

When it happens, act quickly.
If you are in a hotel and the air conditioning doesn't work or your non-smoking room smells like the front desk immediately. If the hotel representative doesn't fix the situation, call the 800 number or your frequent guest rewards phone number.

Be polite.
I have found that when complaining about a situation, I get further when I am polite and not aggressive.

Keep track of all information about the situation.
This includes who you talked to, dates, names and documentation of the situation. If the company asks, you have the right info. This works for both problems and resolutions. It doesn't hurt to compliment a staff person with their company if they resolved the situation for you.

Mention you are a rewards member.
It is a good idea to mention that, especially when talking to a corporate person. By doing so, you are letting them know you frequent their hotel, airline or etc. It means something to them as well as to you.

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